Before you order
Terms & Conditions
A clear guide to browsing, choosing products and ordering from Bright House.
1. Products and variants
Read the product details and select the colour or other available variant before adding an item to your cart. Photos help illustrate the item; colours can appear differently across screens and lighting conditions.
The selected variant determines the price and availability shown. Stock can change while you browse. An item in your cart is not a promise that stock will remain available until you complete your order.
2. Prices and promotions
Use the current selected-variant price when reviewing an item. A crossed-out price is a comparison reference, not an additional amount to pay.
Promotions depend on their eligibility, active dates, applicable items and combination rules. An automatic offer is applied to eligible purchases without a code. A discount shown for one item or variant may not apply to another, and offers do not necessarily combine.
Review the cart and checkout summary for the discounts applied, delivery charges and the final amount before submitting the order. Product prices, stock and promotions can change; your order record contains the amounts associated with that order.
3. Checkout and order information
Provide accurate contact and delivery information and check your selected items, variants and quantities. Choose from the payment and fulfilment options available at checkout and review their details.
Keep your order confirmation and order number. If you notice an incorrect selection or address after submitting, contact us promptly. A requested change or cancellation depends on the order's current status and what can still be changed; sending a request does not confirm that it has been completed.
For questions about a payment or an incomplete checkout, contact us with the relevant order or transaction reference. Never share a password, one-time security code or complete payment card details.
4. Delivery and tracking
The delivery methods and charges available to your order are shown during checkout. Make sure your address and contact details are complete so the order can be handled correctly.
Delivery information relates to the destination, method and circumstances of your order. Contact us if you need clarification about an available service before purchasing.
Use the order tracking page for available updates, or contact us with your order number.
5. Problems, returns and refunds
If an item arrives with a problem or you need to ask about a return, contact us with the order number, item and a clear description. We will review the details and explain the available next steps for that order.
Contact the team before sending anything back. Return eligibility, the appropriate process and any refund depend on the circumstances and applicable requirements. Ask the team about product-specific warranty information or return requirements before purchasing if you need clarification.
Nothing in these terms is intended to remove rights that cannot be excluded under applicable law.
6. Using the website
Use the storefront for legitimate browsing, enquiries and purchases. Do not attempt to interfere with the website, access information without authorisation, misuse forms or submit misleading order details.
Information submitted through the store is handled as described in our Privacy Policy. External services linked from the store may have their own terms.
7. Questions and updates
If you need clarification about a product, an offer or an order, contact us before proceeding. These terms may be updated as the store's services change. Review the current wording and retain your order confirmation for your purchase details.